How long will it take to get my products if I order them today?
Products that are stocked in our distribution centers ship out within one business day after ordering, and should arrive within 5 business days if they are shipped UPS. Larger orders and large equipment will ship by common carrier truck and take up to 7 business days to receive. Products shipping directly from the factory are noted on our website and these take anywhere from 1-1/2 to 6 weeks, depending on the products. Custom furniture generally takes 4 to 6 weeks for delivery. If timing is critical, please call 1-800-328-9800 for current estimated lead time of a specific product.
What forms of payment do you accept on your website?
We accept Visa, Mastercard, American Express, and Discover credit cards. Customers with open terms accounts will be able to use those accounts when our website is updated in the future, but, unfortunately, this is not an option at this time.
Is sales tax added to my order?
Yes, your local sales tax is calculated and added to your total on your order.
If I have questions about a product while I'm on your website, can I chat online or call someone for more information?
Yes, you can use our Boldchat online chat feature and contact our Sales or Customer Support departments. The link is at the top of the homepage and is entitled Live Support. Our Sales department is available at 1-800-328-9800. Boldchat operators and sales department representatives are available from 7:00AM to 7:00PM Central time Monday through Friday, and from 8:00AM to 2:00PM Central time on Saturday. Please email us during non-business hours.
Do you have showrooms or stores where we can see your products?
Yes, we have outlet center locations throughout the country where many of our stocked products can be seen and purchased. Click here to visit our Store Locator.
Do I have to be affiliated with a restaurant, hotel, or bar to be a customer of Superior Products?
No, we have customers from many different industries purchasing from us, as well as home customers. We offer the same everyday low prices to ALL of our customers.
