SHIPPING TIMES Products that are stocked in our distribution centers ship out within one business day after ordering, and should arrive within 5 business days if they are shipped UPS. Larger orders and large equipment will ship by common carrier truck and take up to 7 business days to receive.
Products shipping directly from the factory are noted on our website and these take anywhere from 1-1/2 to 6 weeks, depending on the products. Custom furniture generally takes 4 to 6 weeks for delivery. If timing is critical, please call 1-800-328-9800 for current estimated lead time of a specific product.
RECEIVING AND CHECKING SMALL PACKAGE AND TRUCK SHIPMENT ORDERS We take great care in filling, checking and packing your order. On rare occasions, a package may be lost or damaged in transit. At the time shipment is received: • Observe entire shipment for visible damage and verify correct amount of pieces. • Make notation of shortage or damage on all copies of the freight bill. • Sign for the number of pieces on truck shipments, not the number of skids. • Unpack cartons immediately to check their contents for possible damage. • If damage (hidden or concealed) is discovered, save the carton, request inspection report immediately from the carrier. Follow up request in writing, and call our Customer Support Department at 1-800-328-9400. • Concealed damage must be reported and inspection requested within 5 days.
DO NOT RETURN DAMAGED ITEMS TO SUPERIOR PRODUCTS WITHOUT PRIOR WRITTEN AUTHORIZATION.
• On truck shipments, please be sure to have enough help and/or the proper equipment for unloading merchandise upon delivery. Trucking companies only provide delivery service and truck drivers are not required to provide assistance unloading.
PRICES AND AVAILABILITY Prices and availability are subject to change without notice. We reserve the right to correct all photographic, clerical, typographical and printing errors on this website. All prices are f.o.b. specified shipping point. The customer pays all freight charges unless otherwise noted. Products marked “We Pay Freight” are shipped prepaid within the continental U.S. or nearest port for off-shore deliveries. Prices are effective only while quantities last.
