Most in-stock products ship within 24 hours Custom Furniture can take 4 -6 weeks for production and shipping Standard Shipping is ground or provided via common carrier • Please be sure to have enough help and/or the proper equipment for unloading merchandise upon delivery. Truck drivers provide delivery service and are not required to provide assistance unloading. Lift Gate is an optional service that will place the new item on the ground. You will be responsible for unpacking and placing the items inside your location. White Glove is an optional service that is quoted on a per delivery basis. Service can included, un-boxing of equipment, set in place, removal of old equipment, etc. CHECKING & UNLOADING INSTRUCTIONS FOR TRUCK SHIPMENTS We take great care in filling, checking and packing your order. On rare occasions, a package may be lost or damaged in transit. At the time shipment is received: • Observe entire shipment for visible damage and correct amount of pieces. • Make notation of shortage or damage on all copies of the freight bill. • Sign for the number of pieces, not the number of skids. • Unpack cartons immediately to check their contents for possible damage. • If damage (hidden or concealed) is discovered, save the carton, request inspection report immediately from the carrier. Follow up request in writing, and call our Customer Support Department. 1-800-328-9400.• Concealed damage must be reported and inspection requested within 5 days.
DO NOT RETURN DAMAGED ITEMS TO SUPERIOR PRODUCTS WITHOUT PRIOR WRITTEN AUTHORIZATION.
CHECKING YOUR SMALL PACKAGE ORDER We take great care in filling, checking and packing your order. On rare occasions, a package may be lost or damaged in transit. At the time shipment is received: • Observe entire shipment for visible damage and correct amount of pieces. • Make notation of shortage or damage on all copies of the shipping invoice. • Sign for the number of pieces. • Unpack immediately to check contents for possible damage. • If damage (hidden or concealed) is discovered, save the box, request inspection report immediately from the carrier. Follow up request in writing, and call our Customer Support Department. 1-800-328-9400. • Concealed damage must be reported and inspection requested within 5 days. DO NOT RETURN DAMAGED ITEMS TO SUPERIOR PRODUCTS WITHOUT PRIOR WRITTEN AUTHORIZATION.
